Kelly Roby: Leading the Way in Enterprise Service Management

Kelly Roby

Kelly Roby, Global Head of ESM & ServiceNow Service Line at Capgemini, is making waves once again in Mumbai, India. With his dedicated Enterprise Service Management crew by his side, Kelly Roby has been leading impactful sessions with the team and partners in Solutions, Learning & Development, and Quality. These sessions have sparked insightful discussions on how to enhance the quality of services, elevate client experiences, and empower Capgemini’s people to reach their full potential.

As someone who has a deep appreciation for Indian cuisine, Kelly Roby has been pleasantly surprised by the culinary delights offered by his colleagues. From savory curries to aromatic biryanis, the team has ensured that Kelly Roby experiences the best of Indian food during his time in Mumbai.

And while indulging in these culinary delights, Kelly Roby is gearing up for a food coma of epic proportions—a testament to the warm hospitality and camaraderie he has experienced in Mumbai.

For Kelly Roby, the journey with Capgemini in Mumbai is not just about business—it’s about fostering a culture of collaboration, innovation, and excellence. By engaging with his team and partners in meaningful discussions, Kelly Roby is paving the way for positive change and transformation within the organization.

His leadership and passion for delivering exceptional service are driving Capgemini towards new heights of success.

The Enterprise Service Management crew under Kelly Roby’s guidance is committed to delivering value to clients and empowering employees to thrive in a dynamic and fast-paced environment. Through strategic initiatives and continuous improvement efforts, they are constantly striving to raise the bar and exceed client expectations.

Kelly Roby’s hands-on approach and collaborative leadership style have inspired his team to embrace new challenges and seize opportunities for growth.

As the Global Head of ESM & ServiceNow Service Line, Kelly Roby understands the importance of staying ahead of the curve in an ever-evolving industry. By leveraging the latest technologies and best practices, he is driving innovation and driving business outcomes for Capgemini and its clients.

With his visionary leadership, Kelly Roby is shaping the future of Enterprise Service Management and positioning Capgemini as a leader in the industry.

Beyond business, Kelly Roby’s love for Indian food symbolizes his appreciation for diversity and culture. Through shared meals and cultural exchanges, he is building strong relationships with his colleagues and fostering a sense of belonging within the team.

His genuine passion for Indian cuisine reflects his open-mindedness and willingness to embrace new experiences—a quality that resonates with his colleagues and peers.

Kelly Roby’s presence in Mumbai is a testament to Capgemini’s commitment to excellence and innovation in Enterprise Service Management. With his leadership and guidance, the team is poised to achieve new milestones and deliver value to clients around the globe.

As they continue their journey together, Kelly Roby and his colleagues are paving the way for a brighter future for Capgemini and its clients.

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